Ordering Information

1. Please have billing and shipping company name, street address (do not use P.O. Boxes for shipping), city, state, zip code, telephone number, fax number & e-mail address(if applicable).  Also "Attention To" ready when ordering.  This information will ensure fast, accurate processing of your order.
2. Standard Signs are considered to be those illustrated on this website with MUTCD numbers.  We will be happy to quote you an any non-standard requirement you may have.  Non-standard or custom signs are not returnable.
   When ordering signs please specify:
   • Catalog Item Number or MUTCD Number
   • Sign Size - Horizontal Measurement x Vertical Measurement
   • Legend Color and Background Color
   • Sign Finish - Non-Reflective Vinyl, Engineer Grade Reflective, High Intensity Reflective, High Intensity Prismatic Reflective, 3M Diamond Grade Cubed Reflective or 3M Diamond Grade Cubed Fluorescent Reflective
   • Pressure Sensitive Face or Finished Signs
   • Substrate - Aluminum, Plastic, Coroplast or Fiberglass
3. Orders for Non-Standard Signs and Street Name Signs should be submitted in writing (via fax or e-mail) in order to eliminate possible errors as a result of telephone conversations.
4. When ordering standard catalog items, please specify quantity, catalog number (if possible), size, color (if there is a choice), and accessories (if applicable).
5. No merchandise may be returned without Garden State Highway Products, Inc's. approval.  Goods returned without authorization will be returned at the senders expense.  Should a return be authorized, the merchandise must be carefully packaged to ensure it reaches us in resalable condition.  Credit can not be given for merchandise returned in a damaged condition due to improper packaging.
6. Upon receipt of your order, please check all merchandise carefully.  Take exception of the carrier delivery ticket for any item: 1) Not received when checked against our packing slip and 2) Showing evidence of damage during shipment.
   All claims for shortages or damaged goods must be filed with the delivering carrier within five (5) business days after receipt of goods.  Keep all cartons and labels.  Please do not deduct claims for loss or damage or transportation charges resulting from our invoice.  If any discrepancies are found, note them in writing on both your and the carriers delivery tickets.  Be sure the driver signs both copies acknowledging the discrepancy and notify us immediately.
7. Hidden damage:  Should you discover any damage after delivery, you should contact the delivering carrier immediately and request that an inspection report be completed by the carrier.